Sunglass Hut

Reviews

• SX

  Safiyyah xxx

  May 5, 2026
  1.0
  Firstly, I wouldn’t even rate this store one star, but since I’m forced to, here it is. On 04/05/26 at around 2pm, I visited the store to return an item I had purchased from the Oxford branch. The store was very busy, and while I was waiting in the queue, a kind hijabi staff member approached me to help speed up the process. She asked for my reason for returning the item and my receipt, and she was happy to proceed with the return. However, another staff member, Muqsith, then took over and asked which store I had purchased the item from. I explained it was near Bicester Village. He then told me I would need to go to the O2 branch because the item was supposedly from an outlet. This was confusing, as I did not purchase the item from an outlet and had paid FULL PRICE. I then went to the O2 branch, where I received excellent customer service (10/10 by the way). They explained that the Stratford store could have processed my return, as the receipt clearly showed it was not an outlet purchase and that I had paid full price. The manager in Stratford clearly couldn’t see. Their understanding of store policy in the O2 and customer care was far better. I chose not to return to the Stratford store the same day, as I didn’t feel comfortable dealing with that manager or seeing him again. I don’t understand why managers are allowed to give incorrect information and send customers elsewhere when the service could have been provided in-store. Muqsith should be properly trained on company policies before redirecting customers and wasting their time. Furthermore, he shouldn't even be in a position to be in a management position. It seemed like he cared more about his sales decreasing, due to the return than my concern as a customer. I returned the next day, and thankfully, the same lovely hijabi staff member assisted me and completed the refund smoothly. I was relieved not to be served by Muqsith again, as the previous experience had already been disappointing.
• JD

  Jordan Draper

  Apr 26, 2026
  5.0
  Dan was absolutely amazing, so friendly and inviting and really took the time to help find the perfect fit, also very honest which is refreshing! Definitely recommend seeking him out if you’re visiting!
• AC

  Armando Cenaliaj

  Apr 26, 2026
  5.0
  Best customer service I’ve received in a while shaheer was super helpful with recommendations and just super friendly, real customer service not just I’m being paid for this 5 STARS⭐️⭐️⭐️⭐️⭐️
• CP

  Caroline Parr

  Apr 17, 2026
  5.0
  There was one female sales person in particular. Who was absolutely amazing! She made my daughter’s day the best! I can identify her only by her beautiful eyes! I remember she also had coloured tattoos on her neck!
• AS

  ABU DARDA SHAKIB

  Apr 14, 2026
  1.0
  I had a very unpleasant experience at this branch. The staff’s behaviour was unprofessional and disappointing. I would not recommend visiting this branch